Until Series 1 Begins

Hay House Heal Summit - Unlocking Your Body's Natural Ability Summit Help

Start with Frequently Asked Questions

1. What time does the Hay House Heal Summit start?

The Hay House Heal Summit begins on July 25, 2018 at 12am EST. We will release 3-4 lessons in seven series from July 25 – 31, with one series released each day. The last day to listen for free is July 31.

Use the Time Zone Converter to determine when each series starts in your local time.

The Journey Begins

2. How do I allow cookies so I only have to sign up once?

Our website uses a special cookie system that identifies you as an individual user of our website. The cookie allows you to access all of the content so you don’t have to register again. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

3. I can’t find my confirmation email?

Be sure to add healsummit@email-hayhouse.com to your safe sender list in your Contacts.

4. Why didn’t the webpage load properly?

We expect to have a very positive response to the Hay House Heal Summit. If the web pages do not load properly, please try again in a few minutes. For optimum performance on a mobile device please view the website while you have access to Wi-Fi.

5. Why doesn’t the audio work on my device?

Prior to the start of the Hay House Heal Summit we recommend you test your equipment by clicking on the player bar below. If you cannot hear the sound clip, please check your device audio settings.


6. Is the Hay House Heal Summit available in languages besides English?

The 2018 Hay House Heal Summit audios and videos are available in English only.

7. After purchasing the digital package to own the Heal Summit, how do I access my audio downloads and PDF transcripts?

The Hay House Heal Summit digital downloads will be available in your Hay House My Account area under Audio Downloads on the first day of the summit July 25. Once they are made available you can access them by:

  • Clicking on the Order Receipt page
  • Clicking through the e-mail sent to your Customer Account e-mail address
  • Logging into your Hay House Customer Account on www.hayhouse.com and navigating to Audio Downloads.

Alternatively, you can go directly to your audio download section by following these instructions:

  • Go to www.hayhouse.com and sign in using your hayhouse.com email and password
  • Click on My Account in the top right corner.
  • Click on Audio Downloads on the left side of the page.
  • Click Access Now on lesson you would like to download.

8. After purchasing the digital package to own the Heal Summit, how do I access my online video lessons?

To access your online video lessons:

1) Go to Your Library and click ONLINE VIDEO for the video you'd like to watch.

2) Click WATCH NOW on the video lesson you'd like to watch.

image of the Video Player, indicating the watch down button with hand arrow signaling to click

9. How do I download my Audio Downloads?

To download your audio content:

1) Go to Your Library and click VIEW DETAILS for the audio you'd like to download.

2) Then click the download button located on the right of the player.

image of the Audio Player, indicating the download button with a red arrow

To download, please double-click on the Download button indicated by the red arrow, and follow the on-screen instructions.

Note: Some audio files are in an audio book format (.m4b file), you would need a compatible player such as iTunes to play them. You can download iTunes here: https://www.apple.com/itunes/

10. I purchased the USB Package, how can I use that?

The USB stick is a "plug and play" device enabling you to watch and listen to the content via any USB port. The USB can be used on PC, Mac, or laptop. Some newer cars have a USB port for you to listen to the audio on the go. You can also "cast" the videos to your Smart TV. The transcripts for all the lessons are also included in the USB in PDF format and can be printed. If you would like to turn on closed captions to watch the videos, please stream them from the videos in your Hay House account, they are not embedded in the videos on the USB stick.

11. If you’re experiencing issues with purchasing through PayPal

If you’re experiencing issues with purchasing either the digital package or physical package through PayPal, please check your browser settings to allow pop-ups from PayPal. Some browsers restrict pop-ups and you will need to enable pop-ups in your browser settings.

Once you’ve enabled pop-ups, please go back to the package you’d like to purchase, select PayPal and the individual PayPal window will open and take you through the remaining steps to complete your order.

12. Australia Purchases (GST)

The Federal Parliament has passed a law that will extend goods and services tax (GST) to low-value imports of physical goods imported by consumers starting 1 July 2018. To comply with this new regulation, all purchases with a billing or shipping address in Australia will be automatically directed to complete their purchase in their local currency at https://www.hayhouse.com.au. For more information about GST changes, please visit https://www.ato.gov.au/General/New-legislation/In-detail/Indirect-taxes/GST/GST-on-low-value-imported-goods/